Refund policy

You may return most items purchased from Ingrid & Co within 60 days of the delivery date.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that have been worn, washed, or damaged after delivery are not eligible.

To begin a return, email us at info@ingridco.com with your order number and the reason for your return. We will provide instructions on where to send the item. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are unable to take responsibility for items lost in transit.

Once we receive and inspect your return, we will process your refund within 7 business days. The refund will be applied to your original payment method. We do not charge restocking fees.

If you received the wrong item or a damaged item, contact us at info@ingridco.com and we will resolve the issue at no additional cost to you.

Exchanges are available. Email info@ingridco.com with your order number and the item you would like in exchange, and we will guide you through the process.

Our customer service team is available Monday to Friday 8:00 to 17:00, Saturday to Sunday 9:00 to 16:00.