FAQ

Find answers to the most common questions about shopping with Ingrid & Co below. If you don't see what you're looking for, send us a message at info@ingridco.com.

Do you offer free shipping?

Yes. Every order ships free within Ireland. There is no minimum order amount.

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay. All transactions are SSL encrypted for your security.

How long does delivery take?

Orders are processed within 1 to 2 business days. After dispatch, delivery takes 3 to 7 business days, for a total of 4 to 9 business days. You will receive a tracking link by email when your order ships.

What is Ingrid & Co?

Ingrid & Co is an online men's fashion store based in Ireland, offering a carefully selected range of pants, tops, and jackets.

Can I change or cancel my order?

If you need to make a change or cancel your order, email us at info@ingridco.com as soon as possible. We can only make adjustments before your order has been dispatched.

Do you ship internationally?

At this time, we ship within Ireland only.

What is your return policy?

You may return items within 60 days of delivery. Items must be unused and in their original packaging. To start a return, email info@ingridco.com with your order number.

How long does a refund take?

Once we receive and inspect your return, your refund will be processed within 7 business days.

Can I exchange an item?

Yes, exchanges are available. Contact us at info@ingridco.com and we'll guide you through the process.

Is my payment information secure?

All payments are SSL encrypted. We do not store your card details at any point.

My order hasn't arrived, what should I do?

Start by checking the tracking link sent to you at dispatch. If there's still a problem, reach out to us at info@ingridco.com and we'll look into it.

Still have a question?

We're happy to help. Email us at info@ingridco.com and we'll reply within 12 hours.